Effective: 9 August 2026
Last updated: 9 August 2026
Version: 3.0
1. Introduction
This Website Privacy Policy ("Policy") describes how Neural Defend Private Limited ("Neural Defend," "we," "our," or "us") collects, uses, discloses, and protects personal information about you.
This Policy applies to information we collect:
- when you access or use neuraldefend.com and the public pages that link to this Policy (collectively, the "Website");
- through direct business, support, privacy, and product-evaluation communications with Neural Defend;
- when Neural Defend provisions or administers authorized customer user accounts; and
- through other business interactions with us, such as scheduling a meeting through a linked third-party service.
We provide separate notices regarding customer content submitted for analysis through Neural Defend's contracted products, software, application programming interfaces, and customer portals. See our Zero Data Retention Policy.
We may change this Policy from time to time. If we make changes, we will notify you by revising the Last Updated date at the top of this Policy. We may also provide additional notice where a material change requires it. We encourage you to review this Policy regularly.
2. Collection of information
The personal information we collect depends on how you interact with us or use the Website.
2.1 Information you provide
We collect information you provide directly to us. For example, we may collect information when you communicate with us by email, request a product evaluation, schedule a meeting, respond to a privacy request, or use an account that Neural Defend has provisioned for you.
Depending on the interaction, this may include your name, work email address, telephone number, job title, organization, account identifier, role, authentication status, and the content of your communications.
The Website does not submit messages through a public contact form. Selecting an email address opens your email application. If you follow a scheduling link, information you submit to Calendly or another scheduling provider is handled under that provider's privacy notice.
Neural Defend provisions customer credentials. Public self-service account registration is not available through the Website.
2.2 Device, network, and security information
When you access the Website, we and our service providers may automatically collect technical information such as your Internet Protocol address, browser type, operating system, general device type, requested page or resource, request time, referring page, response status, diagnostic details, and security events. We may infer a general city, region, or country from an Internet Protocol address. We do not request precise GPS location through the Website.
2.3 Cookies and similar technologies
We use cookies, local storage, and similar technologies as described in our Cookie Policy. Optional analytics technologies are loaded only when you consent through our cookie controls.
2.4 Information from other sources
We may receive limited information from service providers that help us operate, secure, or analyze the Website, subject to applicable law and our agreements with those providers.
3. Use of information
We use personal information to:
- Provide, maintain, secure, and troubleshoot the Website.
- Administer authorized customer user accounts and related access.
- Respond to business, support, evaluation, and privacy requests.
- Communicate with you about Neural Defend, our services, and related business matters, including service notices and, where permitted, promotional messages.
- Monitor and analyze Website trends, usage, and performance when analytics consent applies.
- Detect, investigate, and respond to suspected fraud, abuse, security incidents, or activity that violates our policies or applicable law.
- Comply with law, maintain governance records, establish or defend legal claims, and support corporate transactions.
- Create aggregated or de-identified information that does not reasonably identify an individual.
Where European Economic Area or United Kingdom data-protection law applies, we rely on consent for optional analytics and, where applicable, marketing; contractual or pre-contractual necessity for activities requested in connection with a contract; legitimate interests for proportionate Website security, administration, and business communications; and legal obligations where processing is required by law.
4. Disclosing information
We may disclose personal information:
- To vendors and service providers that access personal information to perform work for us, such as hosting, content delivery, security, authentication, consented analytics, communications, and related operations, subject to appropriate restrictions.
- To legal counsel, accountants, auditors, insurers, and professional advisers where reasonably necessary.
- To authorities or other parties where required by law or reasonably necessary to protect rights, safety, or security.
- In connection with a proposed or completed financing, investment, merger, acquisition, reorganization, or transfer of business assets, subject to appropriate protections.
- At your direction or with your consent.
- In aggregated or de-identified form that does not reasonably identify an individual.
A linked third-party service, such as Calendly, may process information under its own privacy notice after you leave the Website.
5. Analytics
We may engage service providers to help us understand Website traffic, content engagement, navigation, and performance. Those providers may use cookies, tags, device identifiers, and similar technologies to collect information about your use of the Website, such as pages viewed, session timing, links selected, and general technical information.
Optional analytics is disabled unless you consent through our cookie controls. See the Cookie Policy for details.
6. International transfers and security
Neural Defend is established in India. Providers may process Website personal information in other countries. Where applicable law requires a safeguard for an international transfer, we use an appropriate contractual or legal mechanism.
We maintain administrative, technical, and organizational measures designed to protect personal information against unauthorized access, acquisition, alteration, disclosure, loss, or destruction. No organization can guarantee absolute security.
7. Your choices
- Cookie preferences. You may accept, reject, or customize optional analytics through Manage Cookie Preferences. Rejecting optional analytics does not prevent access to the public Website.
- Browser cookies. Most browsers accept cookies by default. You can usually adjust browser settings to remove or reject cookies. Removing or rejecting cookies may affect Website functionality.
- Do Not Track. We do not respond to Do Not Track signals.
- Communications. You may opt out of promotional email using the method in the message or by contacting us. We may continue to send non-promotional messages required for an existing business relationship, security, or legal compliance.
8. United States privacy disclosures
Certain U.S. states afford consumers rights with respect to personal information. If you are a resident of California, this section applies to you to the extent required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 (collectively, the "CCPA").
8.1 Categories of personal information we may collect
| Category | Examples |
|---|---|
| Identifiers | Name, work email address, online identifier, Internet Protocol address |
| California Customer Records categories | Name, telephone number, professional information |
| Internet or other electronic network activity | Browsing history on the Website, interaction with pages, session information |
| Professional or employment-related information | Job title, organization |
| Inferences | Approximate location inferred from Internet Protocol address |
8.2 Sources of information
- You directly, such as when you communicate with us or use a provisioned account.
- Your device and browser when you interact with the Website.
- Service providers that help us operate, secure, or analyze the Website.
8.3 Categories of recipients
| Category | Categories of recipients |
|---|---|
| Identifiers | Cloud service providers, security providers, authentication providers, customer service providers, analytics providers |
| California Customer Records categories | Cloud service providers, customer service providers |
| Internet or other electronic network activity | Cloud service providers, security providers, analytics providers |
| Professional or employment-related information | Cloud service providers, customer service providers |
| Inferences | Cloud service providers, analytics providers |
8.4 Sale, sharing, and sensitive information
We do not sell or share personal information as those terms are defined under applicable U.S. state privacy laws, and we do not knowingly sell or share personal information about individuals under 16 years of age. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
8.5 Retention
We retain Website personal information only for as long as reasonably necessary for the purposes described in this Policy, including applicable security, legal, accounting, and dispute-resolution requirements.
8.6 Your privacy rights
Depending on where you reside, you may have the right to know more about and access the personal information we collect, delete or correct personal information, obtain a portable copy, and object to or restrict certain processing, subject to applicable exceptions.
To exercise these rights, email support@neuraldefend.com. We may verify your request by asking for information sufficient to confirm your identity. If you use an authorized agent, we may request evidence of the agent's authority and ask you to verify your identity directly with us.
9. India
Neural Defend processes personal information in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, where it applies.
Depending on applicability, you may have rights to access information about processing, correction of inaccurate information, erasure, grievance redressal, and withdrawal of consent where processing relies on consent.
Data Protection Officer: sumit@neuraldefend.com
Privacy requests and grievances may also be sent to support@neuraldefend.com.
10. European Economic Area and United Kingdom
10.1 Legal bases
We process personal data on the following bases, as applicable:
- Performance of a contract or steps at your request before entering a contract.
- Legitimate interests in operating, securing, and improving the Website and communicating with you, where those interests are not overridden by your rights.
- Compliance with legal obligations.
- Consent, where required, such as for optional analytics or certain marketing communications.
10.2 Your rights
Subject to applicable law, you may have the right to access, correct, erase, restrict, or port personal data, object to processing based on legitimate interests, withdraw consent where processing relies on consent, and lodge a complaint with a supervisory authority.
To exercise these rights, contact support@neuraldefend.com.
11. United Arab Emirates
Where applicable UAE data-protection law governs our processing, you may have rights to information, access, correction, deletion, restriction, portability, objection, or withdrawal of consent, subject to lawful limitations.
Contact support@neuraldefend.com to submit a request.
12. Children
The Website is intended for business users aged 18 or older and is not directed to children. If you believe a child has provided personal information without valid authorization, contact us and we will take appropriate action under applicable law.
13. Contact us
Questions, concerns, and privacy requests may be sent to:
Neural Defend Private Limited
CIN: U63999DL2024PTC429114
Registered office: 00/5 G/F Jai Bihar Block-F-2, Baprola, South West Delhi, Delhi 110043, India
General privacy and support: support@neuraldefend.com
Data Protection Officer: sumit@neuraldefend.com